Virtual Clerk handles the repetitive work and gives your staff real-time insight into what your community needs.
See What Citizens Are Asking
See What Citizens Are Asking
See What Citizens Are Asking
Top questions, trending topics, department routing, citizen satisfaction…everything in real time. No more guessing what your website is missing.
Top questions, trending topics, department routing, citizen satisfaction…everything in real time. No more guessing what your website is missing.
A Knowledge Base That Builds Itself
A Knowledge Base That Builds Itself
A Knowledge Base That Builds Itself
When Virtual Clerk can’t answer something, it flags it. Your team adds the answer once. Done.
When Virtual Clerk can’t answer something, it flags it. Your team adds the answer once. Done.
Every Citizen, Remembered
Every Citizen, Remembered
Every Citizen, Remembered
Address, past conversations, preferences, language are all in one place.
Address, past conversations, preferences, language are all in one place.
Emergency Alerts, Geo-Targeted
Emergency Alerts, Geo-Targeted
Emergency Alerts, Geo-Targeted
A water main breaks. Within minutes you can send every resident in a 3-block radius a notification instead of sending it to the entire town.
A water main breaks. Within minutes you can send every resident in a 3-block radius a notification instead of sending it to the entire town.
faqs
How does Virtual Clerk remember each citizen?
It builds a citizen profile with every interaction, including their address, past conversations, preferences, and communication channel. Over time it knows who they are, what they’ve asked before, and how they prefer to be reached. No one starts from zero twice
Can citizens choose how they get notified?
Absolutely! Each citizen selects their preferred channel, whether it be text message, email, voice, or web chat. Reminders, alerts, and follow-ups go out through whichever channel they chose.
Can citizens actually pay bills and fill out forms through a text conversation?
If your forms and payment systems have an API endpoint, Virtual Clerk can walk citizens through the entire process inside the conversation. It works natively with HeyGov’s forms and payments straight out of the box.
What if a citizen asks something Virtual Clerk doesn’t know?
It tells the citizen it’ll find out, and offers to connect them with the right department. Behind the scenes, it flags the question for your team. Add the answer once so Virtual Clerk handles it from then on out.
What languages does it support?
All of them. Virtual Clerk responds in whatever language the citizen uses, not just translation, but culturally appropriate responses.
How does Virtual Clerk remember each citizen?
It builds a citizen profile with every interaction, including their address, past conversations, preferences, and communication channel. Over time it knows who they are, what they’ve asked before, and how they prefer to be reached. No one starts from zero twice
Can citizens choose how they get notified?
Absolutely! Each citizen selects their preferred channel, whether it be text message, email, voice, or web chat. Reminders, alerts, and follow-ups go out through whichever channel they chose.
Can citizens actually pay bills and fill out forms through a text conversation?
If your forms and payment systems have an API endpoint, Virtual Clerk can walk citizens through the entire process inside the conversation. It works natively with HeyGov’s forms and payments straight out of the box.
What if a citizen asks something Virtual Clerk doesn’t know?
It tells the citizen it’ll find out, and offers to connect them with the right department. Behind the scenes, it flags the question for your team. Add the answer once so Virtual Clerk handles it from then on out.
What languages does it support?
All of them. Virtual Clerk responds in whatever language the citizen uses, not just translation, but culturally appropriate responses.